We are a-for profit company with social and charitable principles and a strong mission statement to support a community cause. Not-for -profit relies on philanthropy and donations. This business is completely self-funded for the moment. Being for profit does not mean that money is being taken for personal use, it all goes back into the business to help it grow. It was decided to set up like this as it gives more flexibility on how to run the business and also works in with the message that we’re not a charity but a competitive walking tour business that succeeds through quality. We have recruited great guides who work hard and deserve the payment for the work they do. The belief being that this is a more sustainable way of running a business like this. There may be grants that we look into for allowing us to grow in the early stages but for now we are setting up from a real grass roots level and want to continue in this way.
The definition of social enterprise can be fairly broad however according to the social traders website a social enterprise is defined as;
Guides get paid 65% of all ticket sales.
Homelessness is defined:
Mackenzie and Chamberlain’s (1992) definition includes three categories in recognition of the diversity of homelessness:
Our point of difference with our guides is that they have experienced difficulties at some point and may even fall under one of the definitions of homelessness. That life experience is what makes them qualified to do the job and we believe we’re providing them a platform to show the City that can otherwise be unseen. In addition to that we support them in providing tour routes and training them up with practice walking tours and feedback. As part of our commitment to supporting our mission and improving the lives of currently unemployed people as the company grows financially we will look into ways of providing vocational support to new and current employees.
Our more long term and experienced guides are first aid trained and all guides carry a basic first aid kit
Cancellations more than 2 days prior to departure will receive a full refund. Cancellation within this period will attract a 100% cancellation fee. We are happy to discuss re-scheduling of tours to avoid the fee.
Williamstown: Suburb by the sea tour – Contains stairs and unsealed paths that may be difficult.
Fitzroy: Pride of old Fitzroy tour – Is mainly flat and around sealed suburban streets and footpaths.
Abbotsford: City by the Yarra tour – Contains stairs and unsealed paths that may be difficult.
Whilst now we may not be able to provide all tours that can be accessible to everyone, rest assured as we develop and grow the company we will be researching ways we can provide tours that are to open to and accessible to everyone and this forms a key part of our continuous improvement.
We require a minimum of 2 people to run a tour and we operate with maximum groups of 12, unless it is an organised group booking.
You can check availability of tours on the bookings page but generally tours run for 3 hours Friday, Saturday and Sunday. If you would like to organise a tour on a different day or tailor to suit your needs please make contact with us.
No, you’re not required to pay anything more however tips and the purchase of postcards are optional while you’re on the tour.
No, your booking will be listed with us and we’ll let the guide know how many and who to expect on the day.
We would require a minimum of 10 people for a group and would offer a group discount of 20% off each ticket purchased. If you have smaller groups you’re welcome to book on any tour provided there’s space, we’ll contact you if there’s any issues regarding a full tour.
As it is a walking tour it is expected that customers will be wearing the appropriate clothing to suit the day, comfortable walking shoes, bring an umbrella and possibly a rain coat. We provide our guides with limited supplies of sunscreen and umbrellas.
Our tours will run rain or shine. Otherwise we may never run a tour in this wonderful, unpredictable Melbourne climate! However if in the rare circumstances of tornadoes, torrential downpour or severe thunderstorms and it is deemed unsafe and incredibly uncomfortable to walk, we would be likely to have to cancel or re-schedule. If customers are not able to re-schedule, refunds will be given. We expect this to happen rarely as this is only in extreme weather conditions.
NFA City Tours is proud to be a responsible tourism company. We endeavour to provide sustainable employment, engage with local communities and do whatever we can to look after the areas we venture into.
© Copyright No Fixed Address City Tours, 2017.